As our goal is to secure your access to clean water, the question of your Personal Data security is as important to us. Below we explain what, how and why your information is collected, stored, processed and used.
Our approach to your personal data in few lines:
At Aquaphor, we emphasize the importance of providing security and peace of mind to our customers, whether it comes to providing you with quality products or protecting your privacy during your visit to our websites. If you have any questions about how we Protect Your Privacy, send us a message at dataprotection@aquaphor.com
For our application — the company that’s responsible for your privacy — is AQUAPHOR International OÜ.
Contents of this Policy:
Personal data (or personal information), is any information that identifies you: either directly, for example, your last name, first name, email address or telephone number; or indirectly, for example your account ID, IP address, cookie identifier, log data or device data or operational system information.
When you sign up for our application or using our application you are supposed to share some personal data with us so we can provide you with the appropriate and high quality services regarding our systems. We collect the following information:
Your information is used in a number of ways. Below we elaborate on what we do and why we do it regarding your information.
Your name and contact details
| How we use your name & e-mail | Why we need them |
| Send you service messages by e-mail, such as software updates or product maintenance reminder. | To perform our contract with you and to provide you with the appropriate maintenance services |
| How we use address of installation of system | Why we need them |
| Keep records of systems installation addresses to ensure the possibility of proper maintenance services. | To perform our contract with you and to provide you with the appropriate maintenance services |
| List of the systems used by you | Why we need them |
| Keep records of systems installed and purchased to ensure the possibility of proper maintenance services. | To perform our contract with you and to provide you with the appropriate maintenance services |
| System parameters | Why we need it |
| Track your systems parameters | To ensure that you receive the optimal overall customer experience and to collect the information for improving our systems |
What you’ve said to us — for example, over the phone, on instant chat, or on social media.
| How we use your contact history | Why we need it |
| Provide customer service and support | To perform our contract with you |
| Train our staff | So that, when you contact us, you get the best customer service we can provide |
You may choose not to give us some or all of this personal information, and in the result, you may not receive the optimal overall customer experience. But that is up to you and we’ll support your decision.
We also anonymize and aggregate personal information (so that it does not identify you) and use it for purposes including research, data analysis, improving our website, IT systems, and developing new products and services.
No part of your personal data will ever be sold to anybody – including your name, address, email address or credit card information. We share your data with the following categories of companies as they allow us to better provide our services to you, as set out in this statement:
We may provide third parties with aggregated but anonymized information and analytics about our customers and, before we do so, we will make sure that it does not identify you.
We have several business sites in countries outside Europe, that perform functions including R&D, procurement, production, quality assurance, marketing, sales, order fulfillment, and customer support. Not all of them relate with you directly, however, some may use the data we hold about you to perform our contract with you.
In particular, the USA is not a country in respect of which there is a European Commission decision of adequacy, and we protect your privacy and your rights through the use of the European Commission’s standard data protection clauses. More information about these is available here.
We’ll hold on to your information for as long as is needed to be able to provide the services to you, including customer support-related procedures, reporting, and trend analysis. If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information longer.
You have a lot of rights relating to your personal information:
We reserve the right to revise, change or modify this Privacy Policy from time to time at our sole discretion by updating this Privacy Policy. If we make significant changes, we will make that clear by notifying you via our application or via e-mail. Your continued use of our Application upon updating implies your acceptance to such amendments.
We always want to hear from our customers (especially if you feel we could do better).
If you
please don’t hesitate to contact our Customer Support team at support@aquaphor.com, who will be happy to answer any questions you may have.
You can also contact our privacy team by dropping us a line at dataprotection@aquaphor.com. Or if you’d like to, you can write to us at:
AQUAPHOR International OÜ:
2A Lev Tolstoi str.,
Sillamäe,
Estonia, 40231
